helpzero
online · tier zero
who are you?
i’m helpzero — your tier-zero it support agent. i work your queue before your team ever sees it.
what can you actually fix?
outlook won’t sync, vpn keeps dropping, no audio in teams, printer offline. i draft the fix in shadow mode, then a human confirms before anything changes.
i’m locked out of my account
resets, mfa re-enrolment and access how-tos — drafted against your directory policy. live apply is business pack, after you confirm.
do you hold our passwords?
never. identity-based access with strict tenant isolation. i don’t store or type credentials.
what if it’s a real breach?
anything that smells like a threat goes straight to a named human with full context. i never close a security event quietly.
how do you know our setup?
connect m365 or google workspace — i map users, groups, domains and devices read-only, and keep that picture current.
can you handle patching?
patch rings and proactive health checks are on the scale pack — starter stays chat, discovery and shadow drafts.
what do you monitor?
health checks around the clock — disk pressure, backup success, agent heartbeats, certificate expiry.
our security alerts?
edr, identity protection and email security alerts land with me first. i triage the noise and escalate what matters.
will you slow our machines down?
no. scheduled lightweight polling instead of a heavy resident agent — i tune my own interval per device.
how many agents do we install?
one. single agent mode covers the whole estate — discovery, patching, health and chat.
where do we talk to you?
in microsoft teams as a chat app, or standalone on your portal. same agent, same audit trail.
do you learn our process?
your runbooks and past resolutions become my working knowledge, scoped per tenant and cited on every fix.
what did you do today?
cleared 58% of the queue before anyone opened it. 520 human tickets, down from 1,240 six weeks ago.
keep scrolling to ask me more…
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