Engineered to be trusted.
Three pillars: an onboarding engine that maps your environment automatically, an agent that resolves within strict bounds, and a deployment model that meets you where your data lives.
The Auto-Discovery Engine
Onboarding is the moat. Helpzero connects through your identity provider and builds a working map of your environment before it ever acts.
Connect
Identity-driven connection via your directory. The App Factory provisions scoped app registrations automatically — no shared passwords, no manual API keys.
Observe
Shadow mode ingests live tickets and drafts what it would do — resolutions, replies, escalations — without executing anything.
Confirm
The stakeholder confirmation dashboard shows every proposed capability. You approve, restrict, or deny each one explicitly.
Activate
Tier zero goes live only on approved scopes. Every action stays auditable and reversible.
Resolution you can audit
Helpzero doesn’t improvise. Every ticket runs through a bounded resolution loop with a forced clean exit.
Tier methodology
The agent targets the proven 40–60% of tier-1 tickets that are repetitive: access, resets, how-to, routine configuration. Phase 2 climbs into deeper L1 and L2 diagnostics.
Bounded loops
Resolve → verify → close, with a hard iteration bound. If verification fails or confidence drops, the loop exits to a human with full context — never a silent retry spiral.
Knowledge fabric
Runbooks, policies, past tickets, and tribal knowledge become structured, tenant-scoped context. The agent cites what it used for every resolution.
Security escalation
Suspicious sign-ins, phishing reports, anything anomalous — auto-escalated to humans immediately. The agent never “handles” a threat quietly.
Full audit trail
Every action, source, and decision is logged per ticket. Compliance reviews take minutes, not archaeology.
PSA & helpdesk native
Slots into ConnectWise, Halo, Autotask, and standard helpdesk stacks — instead of replacing them.
One product. Two tracks.
The same agent core runs in both tracks with swappable inference — choosing cloud today never locks you out of sovereignty tomorrow.
- ACloud SaaS — available first. Fully managed, serverless edge deployment. Frontier-grade AI with regional data residency, including UAE options. Nothing to install.
- BOn-prem appliance — optional. Identical stack running local models inside your perimeter, for sovereign, regulated, and air-gapped environments.
- ＋Cross-stack. Microsoft 365, Google Workspace, and mixed estates are first-class citizens.
The roadmap climbs the tiers
Tier-1 flood
Kill the repetitive 40–60%: access, resets, how-to, routine requests. Available at launch.
Deep L1 & L2
Diagnostic workflows, device and app troubleshooting, guided remediation with verification at every step.
Beyond IT
The same tier-zero pattern extended to HR and facilities requests — once IT is nailed, not before.
Watch it work on your tickets
Every demo runs in shadow mode on real data. The agent proposes; you watch.
Request a demo ↗