Tier zero for IT support

Help, down to zero.

Helpzero is the AI tier that resolves IT issues before they reach your team — an autonomous tier zero that clears the 40–60% of tickets that are repetitive, so your people only see the work that needs them.

Request a demo See how it works

Tier-1 volume cleared: 40–60%
Flat price, per org: $99–$899

Works where your support already lives:

ConnectWise HaloPSA Autotask Microsoft 365 Google Workspace

Live picture

The queue, in motion

helpzero · tier-zero runtime System OK

Resolved: 7

Escalated: 1

In queue: 1

Tier-0 rate: 58%

Human tickets: 520

Inbound queue this morning — tier zero, shadow of a real shift. Helpzero resolves 58% of this queue at tier zero, taking human ticket volume from 1,240 to 520. One ticket, HZ-4478, is escalated to your team rather than resolved.
Time	ID	Subject	Δt	Status
09:02:14	HZ-4471	Password reset — locked out after a policy change	0:41	Resolved
09:04:41	HZ-4472	Outlook won't sync on a newly issued laptop	1:12	Resolved
09:06:03	HZ-4473	Request access to the Finance SharePoint site	0:58	Resolved
09:09:52	HZ-4474	Printer offline in the Denver office	2:04	Resolved
09:13:20	HZ-4475	MFA re-enrolment after a phone upgrade	1:33	Resolved
09:15:07	HZ-4476	Teams audio device not detected on the dock	0:47	Resolved
09:18:44	HZ-4477	New starter mailbox and licence assignment	3:18	Resolved
09:21:36	HZ-4478	Unusual sign-in from a new country	0:12	Escalated → your team
09:24:58	HZ-4479	VPN disconnects on the guest network	1:26	In queue

Inbound queue · this morning tier zero · shadow of a real shift

Helpzero resolves 58% of this queue at tier zero, taking human ticket volume from 1,240 to 520. One ticket, HZ-4478, is escalated to your team rather than resolved.

Readout

58% resolved at tier zero · before any human saw them

520 human tickets · down from 1,240

Human ticket volume Weeks 01–06

Human ticket volume falls from 1,240 to 520 over six weeks — the same inbound load, two-thirds of it cleared before a person opens it.

Benefits

We've cracked tier one.

Helpzero absorbs the repetitive flood, securely — without the data overload or the headcount.

SEC / 01 · Credentials

No credential handling

Helpzero never stores or types user passwords. Access flows through identity-based connections with strict isolation layers.

SEC / 02 · Escalation

Threats go to humans

Anything that looks like a security event is never "resolved" silently — it's auto-escalated to your team immediately, by design.

RUN / 03 · Control

Bounded loops

Every resolution runs in a bounded loop with forced clean escalation. The agent knows exactly when to stop and hand over.

RUN / 04 · Knowledge

Knowledge fabric

Your runbooks, policies, and past resolutions become the agent's working knowledge — scoped per tenant, never shared.

60%

of tier-1 ticket volume is repetitive enough for tier zero to close it outright.

$899

is the ceiling of a flat monthly price — charged per organization, never per seat.

Method

See the whole queue disappear

The Auto-Discovery Engine maps your environment before the agent ever acts — four steps from connection to resolution.

01 / Connect

Identity-driven setup through your existing directory. No credentials handed over, ever.

02 / Observe

Shadow mode watches real tickets and drafts resolutions without touching anything.

03 / Confirm

Stakeholders approve exactly what the agent may handle on a confirmation dashboard.

04 / Activate

Tier zero goes live — resolving, verifying, and escalating cleanly.

Specs

Why choose Helpzero?

You need support that keeps up. Toolkits are for enterprises with IT departments — Helpzero is a product that works on day one.

Helpzero compared with per-seat AI assistants and a status quo helpdesk.
Tier zeroHelpzero	Per seatPer-seat AI assistants	TodayStatus quo helpdesk
Resolves 40–60% of tier-1 tickets	Powerful — for enterprises	Humans buried in resets & how-tos
Flat $99–$899 per organization	~$3,000/mo at 100 seats	Cost scales with headcount
MSP white-label & multi-tenant	No MSP or channel motion	Slow nights, weekends, holidays
Microsoft + Google + mixed stacks	Single-vendor ecosystem	Tribal knowledge walks out the door
Live in days via Auto-Discovery	Studio + flows + governance project	Every ticket touched by a person

Flat price, per org · $99–$899 · never per seat

Founder note

The category is proven, and the enterprise is served. Nobody productized autonomous IT support for the SMB through the MSP channel — that's Helpzero.

Founder, Helpzero · 15 years in the channel

Get started

Connect with us

Book a demo and watch Helpzero run in shadow mode on your real tickets — before it touches anything.

Request a demo Activate & start

Shadow mode is read-only. Nothing is resolved, changed, or escalated until your stakeholders confirm it on the dashboard.