Flat tiers. Never per seat.
Per-seat AI pricing stacks up fast. Helpzero is priced like the utility it is — one flat monthly tier for your whole organization.
Starter
For teams up to 50 employees
- Tier-zero agent on your helpdesk inbox
- Auto-Discovery onboarding & shadow mode
- Core resolutions: access, resets, how-to
- Knowledge fabric from your docs
- Email support
Business
For organizations up to 250 employees
- Everything in Starter
- PSA integrations: ConnectWise, Halo, Autotask
- Microsoft 365 + Google Workspace connectors
- Stakeholder confirmation dashboard
- Full audit trail & reporting
- Priority support
Scale
For larger orgs & multi-entity groups
- Everything in Business
- Multi-entity / multi-domain tenants
- Advanced escalation policies & SLAs
- Regional data residency (incl. UAE)
- On-prem appliance track available
- Dedicated success manager
Running an MSP? White-label multi-tenant pricing lives on the partner page.
Why flat beats per-seat
A 100-person company on typical per-seat agentic AI pricing pays for every employee, every month — whether they file tickets or not.
Helpzero Business
- ✓ One flat tier — $299/mo
- ✓ Auto-Discovery, live in days
- ✓ Works with zero IT staff
- ✓ Google + Microsoft + mixed stacks
- ✓ MSP white-label built in
Per-seat AI assistant
- ✕ ~$30 × 100 seats = ~$3,000/mo
- ✕ Studio + flows + governance project
- ✕ Assumes an IT department
- ✕ Single-vendor ecosystem
- ✕ No channel motion
Do nothing
- ✕ Team buried in resets & how-tos
- ✕ Cost scales with headcount
- ✕ No coverage nights & weekends
- ✕ Knowledge stays in people’s heads
- ✕ Every ticket touched by a person
Pricing questions
Is there a free trial?
Every deployment starts in shadow mode — Helpzero observes your real tickets and shows you exactly what it would have resolved, before you pay for activation. That’s better than a generic trial: it’s your data, zero risk.
What counts as an “organization”?
One company tenant — one directory, one helpdesk queue. Multi-entity groups (several companies under one roof) fit the Scale tier.
Do you charge per resolved ticket?
No. Flat means flat. Resolution volume doesn’t change your bill — we want the agent resolving as much as possible.
What about on-premises deployment?
The on-prem appliance track is available for Scale-tier and sovereign/regulated customers. It runs the identical stack with local AI models inside your perimeter — priced separately. Talk to us.
Annual billing?
Yes — two months free on annual plans. Ask during your demo.
Start in shadow mode
Pay when it proves itself — book a demo and see the resolution rate on your own ticket history.
Request a demo ↗