Flat tiers. Never per seat.
Per-seat AI pricing stacks up fast. Helpzero is priced like the utility it is — one flat monthly tier per capability pack for your whole organization.
Starter
Chat pack · fits ~200 users on one agent
- Teams + web chat support
- Connect Microsoft 365 or Google Workspace
- Read-only auto-discovery of users, groups, devices
- Shadow-mode drafts + basic ITSM
- Security events escalate with no silent close
Business
Chat + Voice pack
- Everything in Starter
- Voice ticket intake
- Mailbox / PSA ingestion
- Approve-to-apply directory actions
- Full audit trail & priority support
Scale
Full ops pack
- Everything in Business
- Remote screen + voice assist
- Proactive health, patch & network checks
- Multi-entity tenants
- Same-country / sovereign data residency
- On-prem appliance track available
Running an MSP? White-label multi-tenant pricing lives on the partner page.
Why flat beats per-seat
A 100-person company on typical per-seat agentic AI pricing pays for every employee, every month — whether they file tickets or not.
Helpzero Business
- ✓ One flat tier — $299/mo
- ✓ Auto-Discovery, live in days
- ✓ Works with zero IT staff
- ✓ Google + Microsoft + mixed stacks
- ✓ MSP white-label built in
Per-seat AI assistant
- ✕ ~$30 × 100 seats = ~$3,000/mo
- ✕ Studio + flows + governance project
- ✕ Assumes an IT department
- ✕ Single-vendor ecosystem
- ✕ No channel motion
Do nothing
- ✕ Team buried in resets & how-tos
- ✕ Cost scales with headcount
- ✕ No coverage nights & weekends
- ✕ Knowledge stays in people’s heads
- ✕ Every ticket touched by a person
Pricing questions
Is there a free trial?
Yes — a 24-hour chat-only trial with no card. After 24 hours access freezes until you complete Stripe Checkout. Nothing auto-charges. Paid plans still start in shadow mode until you activate live actions.
What counts as an “organization”?
One company tenant — one directory, one helpdesk queue. Multi-entity groups (several companies under one roof) fit the Scale tier.
Do you charge per resolved ticket?
No. Flat means flat. Resolution volume doesn’t change your bill — we want the agent resolving as much as possible.
What about on-premises deployment?
The on-prem appliance track is available for Scale-tier and sovereign/regulated customers. It runs the identical stack with local AI models inside your perimeter — priced separately. Talk to us.
Annual billing?
Yes — two months free on annual plans. Ask during your demo.
Start in shadow mode
Pay when it proves itself — book a demo and see the resolution rate on your own ticket history.
Request a demo ↗